Who is this article for?

Administrators configuring the Setup Page

Elevated permissions are required.

This article outlines the solution for encountering a "System.ComponentModel.Win32Exception" (Access is denied) error that occurs when trying to save global settings on the Setup Page.

1. System.ComponentModel.Win32Exception Error
2. Resolving the Error

1. System.ComponentModel.Win32Exception Error

The below error can occur when trying to save global settings on the Setup Page.

Note:System.ComponentModel.Win32Exception (0x80004005): Access is denied at MK.Core.Files.FileExCore.ProcessFsException(StopwatchEx sw, Boolean throwOnError, String actionType, String filePath, Int32 blockTimeout) at MK.Core.Files.FileExCore.OpenStream(String filePath, FileMode mode, FileAccess access, FileFlags flags) at MK.Core.FileEx.CreateFile(String filePath, Boolean useAmbientTransactionIfAvailable, FileFlags flags) at AuditVision.Online.DataServices.ServerConfig.SaveConfig() at AuditVision.Online.DataServices.ServerConfig.CommitEditTransaction() at MKInsight.Online.Setup.Default.SaveGlobalSettings().

2. Resolving the Error

1. This error is due to the application pool user NTFS permissions on the license file not being set to Modify
2. The license file mki.config is located in C:\inetpub\wwwroot\12_0\bin folder
3. Right-click on the mki.config file and choose properties
4. Select the Security Tab
5. Click edit
6. Select the application pool user and tick the Modify check box
7. Click OK