Scenario

The Robot service will not start, returning the error "1067:  The process terminated unexpectedly"

In the Robot log file, you see the following error:

1. Exception of type: SmtpException - Message:  Mailbox unavailable.  The server response was:  5.7.x Client does not have permissions to send as this sender

Cause

The Robot performs various self-tests at startup, including that it can log in to the mail server and send a message.  By default, the sender address used for this is pentanademo@ideagenplc.com.

The SMTP server may be configured to require that a particular email address is specified as the sender (particularly, that the sender address matches the mailbox login), and this error occurs where:

• This requirement is in place
• The Ideagen Internal Audit (Aura) email test address is not the same as the expected address

To fix this:

• Launch App Manager, and ensure that you have selected the correct Pentana instance
• Click the [Robot] tab
• Click Robot Service > Connect and wait for the connection
• Click Edit System Settings
• Open the Setting Group:  Email
• Change Email:  TestAddress so that the correct address is specified
• Verify that the value in Email.FromAddress is also correct
• Click Save

When saved, quit App Manager and attempt to restart the Robot service.

In addition:

• Verify that the FromAddress key in each of these files is also correct:
  • Service\web.config
  • FBA\web.config
  • WebUI\web.config

Note that changing any of these files will disconnect any connected users.