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Troubleshooting "You are not authorized to use Pentana" error
Who is this article for?Administrators responsible for managing users.
Database Administrator permissions are required.
This article walks you through the steps to troubleshoot the error using the Login Activity screen, and how to resolve it.
1. Issue
When accessing the Web interface, the user encounters the following error: "You are not authorized to use Pentana".
Its causes vary depending on the authentication type used.
FBA authentication
User does not have Launch Web . . . permissions for any module.
Windows authentication
User does not have Launch Web . . . permissions for any module or they are a domain user without a matching identity in the application.
If the user enters the wrong username or password then, they will see the message "Login failed, please check Username/Password".
2. Solution
To resolve this error:
- Confirm the authentication method used.
- Confirm behaviour and cause by reviewing the content of the Login Activity screen,
- Apply the appropriate solution.
| Authentication | Behaviour | Cause | Solution |
| FBA |
WebUI shows "You are not authorized to use Pentana". Login Activity screen shows "Success". |
User has authenticated successfully, but does not have permissions to launch modules. | Grant the user a role with Launch Web . . . permissions. |
| FBA |
WebUI shows "Login failed, please check Username/Password". Login Activity screen shows no entry for the user. Database table [FailedLogins] shows entry for the user "ID > 0". |
User is entering their password incorrectly. | Ask the user to reset their password. |
| FBA |
WebUI shows "Login failed, please check Username/Password". Login Activity screen shows no entry for the user. Database table [FailedLogins] shows entry for the user "ID = -1". |
Username does not exist. | Ask the User Administrator to check the identity specified for the user. |
| Windows |
WebUI shows "You are not authorized to use Pentana". Login Activity screen shows "Success". |
User has authenticated successfully, but does not have permissions to launch modules. | Grant the user a role with Launch Web . . . permissions. |
| Windows |
WebUI shows "You are not authorized to use Pentana". Login Activity screen shows "Failed". |
Username does not exist. | Ask the User Administrator to check the identity specified for the user. |
Below is a video showing the behaviour in each of the different scenarios:
https://app.screendesk.io/recordings/5ce230d7-6929-46c5-98ff-b3d7e1921d80