Who is this article for?

Users who need to understand the Incident Tracker.

No special access or permissions are required.

The Incident Tracker provides analysis of Incidents across the universe by the Entity/Process matrix, allowing you to view incident data by count or monetary value.

1. Viewing incident data

The Incident Tracker displays incident information across the Entity/Process matrix. You can toggle between two different views to analyse your data:

• Count – displays the number of Incidents in each Entity/Process cell
• Value – displays the sum of monetary values of incidents in each Entity/Process cell

Note: Since Incidents can be linked to multiple Entity/Process cells, they will inevitably be double-counted at the lowest level.

2. Accessing detailed incident information

The lower grid displays all Incidents for the selected cell. When you select a specific Entity/Process cell in the matrix, the grid below shows the complete list of incidents associated with that cell, allowing you to review individual incident details.