Who is this article for?

Users who encounter certain memory-related error messages in the application.

IT Administrator permissions may be required to resolve the issue.

Some issues require disabling hardware acceleration in WPF in order to resolve.

This article describes the process.

1. Disabling hardware acceleration

To disable hardware acceleration:

1. Log in as the user experiencing the problem.
2. Run Regedit.
3. Go to Computer\HKEY_CURRENT_USER\Software\Microsoft\Avalon.Graphics.
4. Add a new DWORD value, called DisableHWAcceleration.
5. Set it to 1.
   This is how the new line should appear in Regedit.

6. Reboot the PC.