Who is this article for?

Users trying to install the application via ClickOnce.

IT Administrator permissions are required to resolve it.

This article explains how to resolve the "(403) Forbidden" error that appears when attempting to install the Ideagen Internal Audit desktop application via ClickOnce.

1. Issue

When you attempt to install the Ideagen Internal Audit desktop application via ClickOnce, you may encounter the following error message: "The remote server returned an error: (403) Forbidden".

This error typically occurs when a proxy server on your network blocks access to the ClickOnce distribution URL.

2. Resolution

To resolve this error:

1. Contact your IT team.
2. Request that they whitelist the ClickOnce distribution URL on your proxy server.
3. Wait for confirmation that the URL has been whitelisted.
4. Retry the ClickOnce installation.