Who is this article for?

Users trying to figure out their system URLs.

No special access or permissions required.

In the hosted environment, application installs follow a standardised pattern, allowing you to determine all application URLs once you know your tenant name.

This article explains how to find these in more detail.

1. Finding the tenant name

The tenant name is the first part of your full server name.

For example, in acme.ideagenpentana.com, the tenant part is acme.

If you don't know your tenant name, use one of the following methods to find it:

• Check a URL in an email from the Web module (if your organisation already uses it).
• Extract it from your desktop application configuration file.
• Open a ticket with us for assistance.

2. Extracting the tenant name

To extract the tenant name from your desktop application configuration:

1. Run the application.
2. Open Windows Task Manager.
3. Right-click the process called Pentana.Tng.UI.Smart.
4. Select Open file location.
5. Locate vision.exe.config in the file list.
6. Open that file in Notepad.
7. Look for any line that starts with "address=", which contains the server name.

3. Building URLs

Once you know your tenant name, substitute it for example in the URLs below.

3.1. Production environment

Desktop client download

https://example.ideagenpentana.com/PentanaPRD/Client

WebUI

https://example.ideagenpentana.com/PentanaPRD/WebUI

Main service

You can use this to test functionality.

https://example.ideagenpentana.com/PentanaPRD/Service/TngService.svc

Web service

You can use this to test functionality.

https://example.ideagenpentana.com/PentanaPRD/WebService/TngWebService.svc

3.2. UAT environment

Desktop client download

https://example.ideagenpentana.com/PentanaUAT/Client

WebUI

https://example.ideagenpentana.com/PentanaUAT/WebUI

Main service

You can use this to test functionality.

https://example.ideagenpentana.com/PentanaUAT/Service/TngService.svc

Web service

You can use this to test functionality.

https://example.ideagenpentana.com/PentanaUAT/WebService/TngWebService.svc