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Ideagen Internal Audit (Aura) Webui: User sees "Something has gone wrong" error on login, WebService log shows "Could not establish trust relationship for the SSL/TLS secure channel with authority server.domain.com"
Where the end user sees the error 'something has gone wrong' in their browser, and the WebeService.log file contains the error:
1. Exception of type: SecurityNegotiationException - Message: Could not establish trust relationship for the SSL/TLS secure channel with authority 'server.domain.com'.
then the cause is the server not trusting the SSL certificate used for the URL shown in the error message.
To troubleshoot further:
- Log in to the server
- Open a web browser
- In the address bar, enter the URL that is shown in the error message
The browser will then show a certificate error warning. By using this error message and viewing the certificate and looking at its Certification Path tab you should be able to diagnose the problem.