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Troubleshooting WebUI upgraded to v6 hanging on "Loading User"
When an Internal Audit Web user who used an earlier version of the software attempts to access v6 they may see their screen freeze on 'Loading User'.
The browser developer tools show:
app.js:1 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
app.js:1 Failed to load resource: the server responded with a status of 404 ()
VM21:3 Uncaught TypeError: c is not a constructor
at eval (eval at getInstantiator (app.js:1), <anonymous>:3:8)
at Object.create (app.js:1)
at Object.<anonymous> (app.js:1)
at Object.each (app.js:1)
at ae.buildMainMenu (app.js:1)
at ae.loadModule (app.js:1)
at ae.fire (app.js:1)
at ae.doFireEvent (app.js:1)
at ae.f.doFireEvent (app.js:1)
at ae.fireEventArgs (app.js:1)
To resolve, the user should clear their browser cache.