Who is this article for?

IT Administrators responsible for administering the Ideagen Internal Audit (Aura) application server.

Application Server access is required

If you are the server administrator for the application server, you may at some point be asked to identify and purge the application's messaging queues. This article will take you through the steps required to identify and purge these queues, as well as steps on how to take ownership of an existing queue. 

Identifying the Correct Queue 

How to do it:

1. Access the Ideagen Internal Audit (Aura) application server. 
2. Browse to the Petana.Tng.Server.Robot.RobotService.exe.config file found in the following location: C:\Program Files (x86)\Pentana\ServerRobot\[instance name]
3. Open the config file, browse to line 28 and then note the name of the queue listed. 

<add key="MessageQueue" value=".\private$\VisionQueue"/>

Purging the Queue

How to do it:

1. With the name of your queue at hand, browse to Computer Management on the application server.
2. In computer management, browse to Services and Applications > Message Queuing
3. Browse to the Private Queues folder. 
4. Once you've expanded the folder, you should see the name of your queue. Expand this folder and then select Queue Messages.                                                                                                             
   
   
   
   
5. Right click Queue Messages, select All Tasks > Purge. This should successfully purge the message queue.                                                                                                                                               
   
   

Taking Ownership of a Queue

If you do not have permissions to access the queue, you will have to take ownership of it. 

How to do it:

1. While in the Message Queuing section in Computer Management, right click on a queue that you wish to take ownership of and browse to Properties. 
2. In the Message Queue properties, select the Security tab. 
3. Click on the Advanced button.
4. At Owner, click Change 
5. In the 'Enter the object name to select' box, add your Windows account name and click OK
6. Click OK
7. In the Group or user names section, click Add
8. In the 'Enter the object name to select' box, add your Windows account name and click OK
9. Click OK
10. In the Permission for... section, check the Full Control box and then click apply. 

You should find that you're now able to purge the queue without any issues.