After setting up the reporting API you check the installation by browsing to https://servername.domain.com/PentanaInstanceName/API.

The error message "Remote response message contains errors" indicates that the API application has connected to the main application service but has received a response that it doesn't understand.  Normally this is because the IIS application pool identity that is used by the API application is not a recognised Ideagen Internal Audit (Aura) system user.

To resolve:

• In IIS Manager, check the identity that has been configured to run the API app pool:
• Select the API application and view Basic Settings.  Note the application pool name
• Under Application Pools, find the app pool and note its Identity
• In App Manager, ensure the app pool identity is set up as a Ideagen Internal Audit (Aura) System Identity:
• Open the correct Ideagen Internal Audit (Aura) instance, go to the Tasks tab and click Manage System Identities
• Add the identity
• Apply

Now, browsing to the /API URL should show the documentation page.

If this occurs after a upgrade

If this error appears immediately after an upgrade to the application version then it is likely that the /API folder was not updated with the new application files:

• Ensure that you copy the new version of /API over the existing, being careful to preserve the existing Web.config file