Who is this article for?

Administrators troubleshooting add identity issues.

Administrator permissions required.

This article explains why you might not have the 'Add Identity' option available, and how to resolve the issue. 

Understanding the causes

The 'Add Identity' option may appear greyed out in either the Staff screen right-click menu or the toolbar 'Add' option, preventing you from adding new identities.

There are two possible causes for this issue:

• You are not a user administrator
• The user administrator role does not have the 'Manage Identities' permission

Checking your roles

To verify you have the correct role:

1. In the Staff screen, locate your user.
2. Click on your user record.
3. Check the Roles section.
4. Verify that you have the User Administrator role.

Checking your permissions

To verify the correct permissions are set:

1. In the Permissions screen, select Admin from the dropdown menu.
2. Find the Manage Identities permission.
3. Ensure that the permission is set to Grant for the correct role(s).

Note: If you do not have access to check roles or permissions, you will need to engage an application administrator to make the necessary changes.