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Ideagen Internal Audit (Aura): An error occurred starting the process 'server.domain.com/PentanaPRD/help'.
When clicking the online Help button, this error may appear:
Universal Time: (2021-09-18 07:57:07) Local Time: (2021-09-18 08:57:07) TimeZone: (01:00:00 DST)
Version: 6.0.1.0
EXCEPTION: TngException[General]
message: An error occurred starting the process 'server.domain.com/PentanaPRD/help'.
source: Pentana.Tng.UI.Smart.Vision
target: Void Execute(System.Object)
This will occur if the URL for the help is missing the http:// in the application configuration.
Solution
The client configuration file vision.exe.config contains a line containing the help URL, e.g.:
<add key="HelpUrl" value="http://server.domain.com/PentanaPRD/help" />
This value should be corrected and then the file re-deployed to client PC’s.