When adding a new Staff or Contact user to Ideagen Internal Audit (Aura), the correct procedure is as follows:

• Go to the Admin > Staff or Universe > Contacts module, as relevant
• Add Person (including their email address)
• Highlight the new Person
• Add Identity
• This will cause a password reset email to be sent to them

If you attempt to Add Identity before adding the new Person, or if you highlight a Person while holding down CTRL (so that the properties panel is blank) then you will get the error below:

Universal Time: (2021-09-18 07:10:19) Local Time: (2021-09-18 08:10:19) TimeZone: (01:00:00 DST)
Version: 6.0.1.0
EXCEPTION: Exception
message:   An error occurred during the Add new FBA Identity workflow
source:    Pentana.Tng.UI.Smart.Common
target:    Void Workflow_ProgressChanged(System.Object, Pentana.Tng.Core.WFProgressChangedEventArgs)
stack:        at Pentana.Tng.UI.Smart.Common.DataGrid.WFCommandBase.Workflow_ProgressChanged(Object sender, WFProgressChangedEventArgs e)
   at Pentana.Tng.Core.Workflow.OnProgressChanged(WFProgressChangedEventArgs e)
   at Pentana.Tng.Core.Workflow.Step_ProgressChanged(Object sender, WFProgressChangedEventArgs e)
   at Pentana.Tng.Agent.StepBase.OnProgressChanged(WFProgressChangedEventArgs e)
   at Pentana.Tng.Agent.StepBase.FeedbackResult()
   at Pentana.Tng.Agent.AsyncStepBase.Worker_RunWorkerCompleted(Object sender, RunWorkerCompletedEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(RunWorkerCompletedEventArgs e)
   at System.ComponentModel.BackgroundWorker.AsyncOperationCompleted(Object arg)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
EXCEPTION: KeyNotFoundException
message:   The fact, SelectedUids, was not found
source:    Pentana.Tng.Core
target:    System.Object get_Item(System.String)
stack:        at Pentana.Tng.Core.WFFacts.get_Item(String name)
   at Pentana.Tng.Workflows.EntityStepBase.SetUids(WFFacts facts)
   at Pentana.Tng.Workflows.EntityStepBase.Invoke()
   at Pentana.Tng.Agent.AsyncStepBase.Worker_DoWork(Object sender, DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

In order to successfully add the new Person and Identity, ensure that:

• You Add Person first, before adding the Identity
• When the Person is highlighted, the properties panel contains their details / is not blank