When viewing Parent Information in the WebUI, a user may be shown the "Something has gone wrong" error.

The WebService.log file shows an error such as:

*****An exception occurred at 18 September 2022 10:00:49 using version 6.0.1.1
1. Exception of type: Exception - Message: ParentsModel: Build, Unable to build ParentModel for the Action
   at Pentana.Tng.Agent.Web.ParentsModel.Build(WebAgentMap map, WebUniqueKey uid)
   at Pentana.Tng.ServiceInterface.TngWebService.GetParents(String id, WebUniqueKey uid)

Or

*****An exception occurred at 18 September 2022 09:59:53 using version 6.0.1.1
1. Exception of type: Exception - Message: ParentsModel: Build, Unable to build ParentModel for the ActionUpdate
   at Pentana.Tng.Agent.Web.ParentsModel.Build(WebAgentMap map, WebUniqueKey uid)
   at Pentana.Tng.ServiceInterface.TngWebService.GetParents(String id, WebUniqueKey uid)

This is due to a bug, whereby the WebUI application is not able to read parent information due to user permissions, but does not handle it well.

Workaround

After the initial crash, the user will not be able to re-enter that screen because the WebUI will direct them to the Parent Information tab on opening.

In order to get back to a working state, the user should clear the cookies and site data for the Ideagen Internal Audit (Aura) site.  This will cause the WebUI to open records on the default tab for that page.  They should then not click on Parent Information.

Solution

This bug is fixed in v6.0.1.2.