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Troubleshooting service log files creation issues
In Internal Audit you expect to find service log files in the following locations:
- \Service\PentanaTngService.log
- \WebService\WebService.log
- \Program Files (x86)\Pentana\ServerRobot\[instance name]\ServerRobot.txt
- \WebUI (only some errors will cause a log to be created)
The log files are written by the application services. Therefore it is a requirement that the service account, i.e. the Windows identity associated with their application pool(s) or Windows service, has write permission over these folders.
If the service account does not have write permissions on these folders, then the behaviour is as follows:
- The main service will start, but will not write a log file
- WebUI users might see the “something has gone wrong” error message, and no log is written in the WebService folder
- The Robot will start, but will not write a log file
For each element of the system, the service account should have write permission to its application folder so that errors and information can be captured for troubleshooting.