If the version of the application service does not match that of the database then Ideagen Internal Audit (Aura) will not launch.

The initial error message seen by the client will be:

You are not using the correct version of the client application, please contact your system administrator.  The application will now close.

The ‘more details’ will be  similar to the following:

Universal Time: (2022-09-18 11:43:03) Local Time: (2022-09-18 12:43:03) TimeZone: (01:00:00 DST)
Version: X
EXCEPTION: TngException[VersionError]
message:   The request's database version, X is different to the version on the server, Y.

Typical situations where this can occur are:

• During an upgrade, the database was upgraded but the application services were not
• During an upgrade, the wrong database was upgraded (and so the upgraded client is connecting to an old version database)

To fix, ensure that all components are at the same version.