If a user's client application has a local database metadata version that is higher then the metadata version of the server database, then the user will see an error similar to the following:

Universal Time: (2022-09-18 11:14:47) Local Time: (2022-09-18 12:14:47) TimeZone: (01:00:00 DST)

Version: X

EXCEPTION: TngException[InvalidCacheError]

message:   The request's metadata version, X, is higher than the version on the server, Y.

Typically this occurs if a database is reverted to a backup after that user has logged in.  This leaves the user with a more recent set of metadata than that on the server. 

Normally, quitting the client and restarting fixes the problem.  If not, then for the affected user delete the file %localappdata%\Vision\[Ideagen Internal Audit (Aura) instance name]\LocalData\Vision.FDB and retry.