The problem behaviour is as follows:

• You click on the launch icon for the Ideagen Internal Audit (Aura) desktop application
• Then, either:
  • The application appears briefly and then vanishes, or
  • Nothing happens
• If you attempt to launch Ideagen Internal Audit (Aura) again, you see the message "The application is already running"
• If you look in Task Manager, you see that the process Pentana.Tng.UI.Smart (32 bit) is running

There are three known causes of this behaviour.

Xcopy client not unblocked after downloading

It is possible to distribute the client application in a folder, and then just click Vision.exe to launch.

If any folder containing application files is zipped and then downloaded from a server on the Internet then it will be 'blocked' by Windows.  If the 'blocked' zip file is extracted then each file within the folder will inherit the 'blocked' property.  Where this happens to an Xcopy'd Ideagen Internal Audit (Aura) client, it will behave as described above.

There are two possible solutions.  Either:

• Delete the extracted folder
• Go back to the zip file (or download it again)
• Unblock the zip file:
  • Right click on the file
  • Click on Properties
  • Tick the 'Unblock' box and OK:
    
    
    
    
• Extract the files again

Or:

• In PowerShell, use Unblock-File to unblock the folder containing the extracted files.  For example, to unblock all files at a folder called "c:\temp\Pentana Client":
  
  gci "c:\temp\Pentana Client" -recurse | Unblock-File

.NET version

Ideagen Internal Audit (Aura) has a minimum version requirement for .NET.  In particular, v6.0.1.4 has a minimum requirement for .NET v4.8. 

Ensure your PC meets the minimum version requirements.

Antivirus

Sometimes, antivirus software can interfere with Ideagen Internal Audit (Aura) as it is launching.

Check your antivirus software logs to see if it is blocking or quarantining any of the Ideagen Internal Audit (Aura) files.